Frequently Asked Questions



Q. What is an electronic document?
An electronic document is a paper document that is converted to an electronic document (via scanning and OCR), or originally created on a computer. It is essentially a digital picture of an original paper document. When a document is run through a scanner it captures an electronic image, or picture, of the document and when OCR (optical character recognition) is used, it captures recognizable text.
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Q. What are the types of documents you are able to scan?
From business cards to medical records, from historical documents to maps and blueprints ? FileSave Imaging is capable of handling any and all of your document imaging needs. Contact us today to speak with a representative about your project.
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Q. In what formats do you deliver scanned files?
FSI can deliver your files on high-quality CD, DVD, or USB device. If you don't see the format you need, please inquire by phone or email.
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Q. How long does the process take?
The amount of time it will take to deliver your project varies with each job. Turn around time depends on a number of factors such as how much document preparation work is needed prior to imaging, the volume of documents, advanced notice, the condition of the paper files, and our current job queue. However, we pride ourselves in delivering fast, quality work with your satisfaction as our main priority.
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Q. What happens to my files after you scan them?
FSI can either return your documents after they have been processed or documents can be shredded. After files are shredded they are recycled to provide the ultimate benefit to our customers as well as the environment.
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Q. What is your pricing based on?
Pricing varies by project though typically the quantity of index fields requested by the customer and the amount of document preparation are the main contributing factors.
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Q. What security measures do you employ?
At FSI, our priority is the secure recovery, transfer, and storage of sensitive data through our pioneering document imaging solution. Document check-in and check-out policies, consistent and repetitive inventory and client sign?offs are required parts of our process. We employ rigorous quality control standards while providing reliable, secure and discreet retrieval, transmission, and storage of your documents and records.
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Q. How many documents can fit on one CD?
Approximately 20,000 letter-sized, black and white pages will fit on a single CD. Color documents and photos can also be scanned to CD, but because they require more memory, fewer will fit. This will let you find your document without leaving your desk. Your files will be at your finger tips. The fact that the documents are on a CD means that you may be able to eliminate all those dusty files and file cabinets and vastly reduce the cost of storage. You can transport millions of electronic documents in your briefcase, something that is just not possible with paper.
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Q. Can you scan documents full of staples, clips and bindings?
Yes, as a part of the document preparation process we remove all binding elements. After the scanning is finished, documents can be re-assembled at the request of the customer.
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Q. Can colored documents be captured?
Yes. Colored text and drawings can usually be handled by the scanners; as long as there is a clear definition between the foreground and background, scanning will be successful. File sizes will be much larger than black and white, which will affect storage cost and transmission times. Compression technology can be employed to reduce file sizes.
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Q. How can I access scanned information?
Depending on the type and the amount of documents being scanned, your retrieval system can be customized to meet your needs, ranging from simple to complex directories. We can help you determine the best retrieval method to meet your needs.
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Q. How long will the conversion take?
Turnaround varies depending on size and complexity of the project. A representative will work with you to establish a turnaround time that is satisfactory to your needs.
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Q. Can you scan old or fragile documents?
Yes. In fact, electronic imaging is the best way to preserve your delicate and archival-quality documents. However, due to the very nature of these documents, careful handling is required, which will also impact cost and transmission times.
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Q. Do you return the original documents?
Your paper documents will be returned to you unless you request that the documents be securely shredded and recycled. All transportation costs are paid for by the customer.
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Q. Is there a minimum number of pages that I need to send to you to have my documents scanned?
There is no minimum number of pages, however there is a minimum charge. Contact our sales staff for a list of charges.
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Q. In what file format are the pages scanned?
While many file formats exist, we recommend the default format of black and white TIFF (tagged image file format) for most document storage applications due to its wide compatibility with most softwares, and its small file size which provides the ability to store the most documents in one file. If you require another format (such as for full color or other special applications), speak to our representatives to find out what format is most suitable for your needs.
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Q. What type of processing do the images undergo?
As the documents are converted to electronic images, the quality control measure we implement include ensuring all images are straightened, removal of residue, and removal of any visible page edges before being recorded to disk.
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Q. If technology changes in the future, will I be able to use my CD?
There are no rules of thumb for when a particular digital image format or technology will no longer be supported. While digital storage formats for commercial content such as CDs or DVDs may eventually be replaced by newer technologies in the future, changes of such magnitude will occur over time thus providing ample opportunity in which to ensure your files are converted.
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Q. What if I want another copy of my document CD later?
As long as your CD is still in readable condition, we can provide duplicate copies for you as needed.
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Q. What is OCR and where does it fit in with imaging?
OCR (optical character recognition) is a process of allowing the computer to visually scan all objects on a page in order to recognize text characters on the page (versus photos, drawings, diagrams, etc.). As OCR is relatively new technology, it is not yet 100% accurate and therefore, if used for indexing purposes, would require manual verification.
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